Service-NEWPACK GROUP.

FAQs

Q：What’s the machine guarantee?

A：One year after machine running in client’s factory or 14 months are the issue date of bill of lading.

Q：What’s the payment term?

A：Most time is FOB Shanghai Port. Price term, could be EXW, FOB, CIF, CFR, DDU.

Q：Where is your factory located? How can we get there?

A：By air: Wuhu Xuanzhou Airport (WHA). By CRH train: station name is WUHU station. You can transfer via Shanghai Hongqiao train station.

Pre-sales Service

We have professional foreign trade salespersons to provide you with 24 hours online service. If you have any questions and need consultation, you are welcome to email us at any time to communicate and contact us.

Sales Service

Always maintain a customer-oriented attitude, we can provide you with 24-hour online services. In the process of product manufacturing and transportation, you can get the latest relevant information at any time.

After-sales Service

We can provide quality assurance services for our company products, if you have any questions, please feel free to contact us. We will solve the problem for you as soon as possible.

Note

Where to see NEWPACK in 2026?

1.EXPOPRINT LATIN AMERICA 2026\Mar. 24-28 São Paulo, Brazil
2.INTER PACK 2026\May 7-13 Düsseldorf, Germany
3.PAPER EURASIA 2026\ June 10-12 Istanbul, Turkey
4.ROSUPACK & PRINTECH 2026\June 16-19 Moscow, Russia
5.Saudi Print Pack 2026\June 21-24 Riyadh, Saudi Arabic
6. Printing United Expo 2026\Sep. 23-25 Las Vegas, America

We warmly welcome your visiting.

Service